GDPR Compliance

Last Updated: August 4, 2026

Our Commitment to GDPR

canyon-side is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable UK data protection laws.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing necessary to fulfill travel service contracts you enter into with us
• Legitimate Interests: Processing for business operations, fraud prevention, and service improvement
• Consent: Processing based on explicit consent for marketing communications
• Legal Obligation: Processing required to comply with legal and regulatory requirements

Your GDPR Rights

Under GDPR, you have the following rights:

Right to Access

You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you.

Right to Erasure

You can request deletion of your personal data in certain circumstances, subject to legal retention obligations.

Right to Restriction

You can request limitation on how we process your data in specific situations.

Right to Data Portability

You can request your personal data in a structured, commonly used format for transfer to another service provider.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: [email protected]
Post: Data Protection Officer, canyon-side, 45 Deansgate, Manchester M3 2AY, United Kingdom

We will respond to your request within one month of receipt. In complex cases, we may extend this period by an additional two months and will inform you of such extension.

Data Protection Officer

We have appointed a Data Protection Officer responsible for overseeing our GDPR compliance. You can contact our DPO at [email protected] for any data protection concerns.

Data Security Measures

We implement appropriate technical and organizational measures to ensure data security, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel
• Staff training on data protection principles
• Secure data backup and recovery procedures

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

Third-Party Processors

We engage third-party service providers who process personal data on our behalf. We ensure these processors comply with GDPR requirements through contractual agreements that specify data protection obligations.

International Data Transfers

When transferring personal data outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Other legally recognized transfer mechanisms

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk

Policy Updates

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.